Refund policy

Return & Refund Policy

Last Updated: September 15, 2026

We want customers to be satisfied with purchases from Guerdee’s Shop. Please review this policy before requesting a return or refund.

Returns

Return eligibility depends on the type and condition of the product.

To be considered for a return, eligible merchandise should generally be unused, unworn, unopened, and in its original condition and packaging.

Please contact us before sending any product back. Items returned without prior authorization may not be accepted.

Food, Perishable & Personal-Care Products

For health, hygiene, and food-safety reasons, opened food, beverages, perishable goods, and certain opened personal-care products generally cannot be returned simply because of a change of mind.

This does not limit remedies that may be available when an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective item, contact us promptly and provide:

Your order number
A description of the problem
Clear photographs of the item and packaging when applicable

We will review the claim and determine the appropriate resolution, which may include replacement, store credit, or refund depending on the circumstances.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

Financial institutions and payment providers may require additional time to post an approved refund to your account.

Shipping Charges

Original shipping charges and return-shipping expenses may be non-refundable except where required by law or when the return results from an error by Guerdee’s Shop.

For return or refund assistance, please contact Guerdee’s Shop through the contact information listed on our website.